How a North Charleston Logistics Firm Cut Downtime 92% with Managed IT
The challenge
A 60-employee logistics and distribution company near the Port of Charleston was operating on an aging, break/fix IT setup. Warehouse scanners dropped connection during peak shifts, the file server crashed unpredictably, and every outage meant an expensive emergency service call — usually hours after the problem started.
The approach
We started with a full infrastructure assessment, then built a phased plan:
- Deployed 24/7 monitoring across servers, network, and warehouse Wi-Fi.
- Segmented the operational network from the office network for security and stability.
- Migrated file storage and email to a resilient cloud platform.
- Rolled out managed EDR and MFA across every device.
The results
Within 90 days, unplanned downtime dropped by 92%. Emergency service calls — and their premium invoices — all but disappeared. The predictable monthly managed fee came in well below what the company had been spending reactively, saving an estimated $41,000 in the first year while dramatically improving reliability.
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